We try our utmost to package your items well so it arrives with you in pristine condition. Sadly sometimes items can be delivered damaged or faulty. Should this happen to you – don’t fear, we will sort it for you as quickly as humanly possible. All you need to do is email us along with an image of your faulty item and we will advise how best we can assist you.
If you return a non-personalised item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible).
Alternatively, enclose a note with your contact and order details.
We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item – we cannot be held responsible for items that go missing in the return post.
7 Oak Street
RETURNING NON-PERSONALISED ITEMS FOR A REFUND
Personalised items that are uniquely made for you are non-returnable & non-refundable (unless faulty). This includes anything specially made, or ordered with your choice of name, location, fabric, message, or other customised feature making the item unique to you.
We can all be indecisive from time to time – if you change your mind about an item just make sure you return it to us within 14 days in the original packaging and in a re-saleable condition.
We will process your refund directly to your debit /credit card or paypal account within 30 days at the very latest, subject to the above terms & conditions.
ORDERS PLACED IN OUR SHOP
If your order was placed in our shop – please return your item to the below address along with your proof of purchase, order & contact details. Any other queries regarding your shop order please email us for further assistance and someone will be in touch with you promptly.